I met a couple of girl friends and a darling little girl for supper Sunday night at
Applebee's Neighborhood Grill & Bar and to say it was a good night is an overstatement.
The company I was with was great. and we had a lot of fun and good conversation but the meal I had was very tragic. it started out good as there were not too many people there at 6pm so we got seated right away and our drinks came very quickly. The waiter we had was very attentive to our needs and provided the little girl with colors to help keep her occupied.
When we finally decided we were ready to order the waiter came and didn't have anything to write our order down on so that concerned me but he later proved to me, with his actions, that he was equipped, smarts wise, to do his job.
One of the gals ordered a "7 oz. House Sirloin" medium and she said it was good. the other gal ordered "Chicken Fajita Rollup " and she stated hers was good as well. the littlest one had "Mini Cheeseburger and fries" and I am guessing it was good cause she really didn't eat much of it but what can you expect from little ones *smile* and I ordered a "Bourbon Street Steak" RARE of course and to say it was anything but tragic would be lying. It arrived on a platter that was sizzling very hot and splattering greases all over me and the table. I even have little burn marks from the splattering, and because I am so picky about my steaks, I immediately knew it was overcooked. so I cut it and sure enough it was
NO where near rare it was very well done, YUCKY!!!!! so I stopped the waiter and pointed it out to him and he was very apologetic over the trouble, and took the steak to get me a new one. He left the veggies so I pieced on them. He must have informed the management of the situation because the management came out shortly and offered me a salad or something to tide me over till the steak was ready. but I declined stating "ALL I wanted was my steak cooked RIGHT so no need for anything else...." he apologized again and said "he would check on it." well a few minutes later it came out on the same sizzling plate, like before, so I knew it wasn't going to be right again. (you can't expect to put a rare steak on a sizzling platter and it not cook even further during the time it sets on the counter and then during the delivery to the table....) Sorry I digress. He even brought me a new side of hot veggies, so I decided to cut it and the thickest part of the steak was med rare and the thinnest part was well.
If you knew me you would know I would not be happy about it but I caused enough trouble so I didn't want to complain again. the waiter came back to see how it was and I informed him "it was too done but I would be OK with it". the management came out a few minutes later and said "there would be no charge on my steak." that was very nice of him, but I never expected that. "Yay!!
but I am deciding on whether to contact the company or not. they need to know my thoughts on this. do you agree?
will I go back? Yeah!! I liked the company I was with, the food is normally good, and the atmosphere was pleasant as usual.
Will I contact the company? I will keep ya informed..........